CUSTOMER CARE

Effective Date: January 1, 2024

 

1. Order Processing

 

• Orders are processed within 1-3 business days. You will receive a confirmation email once your order is placed and a shipping notification once it’s on its way.

 

2. Shipping Policy

 

• We offer domestic shipping throughout the United States and international shipping options.

• Domestic Orders: Delivery typically takes 3-5 business days after processing.

• International Orders: For shipping rates and options, please email us at contact@tjfrankpottery.com. Delivery times will vary based on location and customs processing.

• Shipping fees will be calculated at checkout. We are not liable for delays caused by postal services or customs.

 

3. Returns and Exchanges

 

• Your satisfaction is our priority. If your item arrives damaged or defective, please get in touch with us within 3 days of receipt.

• We’ll ask for photos of the damage to process a replacement or store credit.

• All custom orders are non-refundable.

 

4. Custom Orders

 

• We welcome custom pottery requests! Please email us to discuss your ideas and get a quote. A 50% non-refundable deposit is required to start custom work, with the remainder due before shipping.

 

5. Care Instructions

 

• To maintain the quality of your pottery, we recommend hand washing with mild soap and avoiding extreme temperature changes. Most items are food-safe, but hand washing is advised for longevity.

 

6. Privacy Policy

 

• We value your privacy. Personal information collected during the ordering process is used only to fulfill your order and will not be shared without your consent. Please refer to our Privacy Policy for more details.

 

7. Contact Information

 

• For inquiries regarding orders, commissions, or policies, please reach out via:

• Email: contact@tjfrankpottery.com

• Phone: 360-920-8184

• Contact card is also linked in the footer of every page for easy access.

 

8. Terms and Conditions

 

• By placing an order, you agree to these policies. We reserve the right to modify these terms at any time. Updates will be posted on this page.

 

9. Sustainability Commitment

 

• We strive to practice sustainability in our pottery-making processes, using eco-friendly materials and reducing waste whenever possible.

 

10. Product Variations

 

• Each piece is handmade, resulting in unique characteristics. Variations in color, shape, and size are part of the charm of handmade pottery and should be expected.

 

Feel free to adjust any part of this policy to better reflect your business style or practices! If you’d like additional sources for further research, let me know, and I can help you find examples from other pottery businesses.